FAQ

How will I know if my online order has been completed successfully?
You will be sent a confirmation call as soon as you finish the checkout process. If you don’t receive confirmation call or if you are unsure whether your order was successful, please contact our friendly Customer Service Team at +91-979 2200 885, +91 789 7646 786

Is there a minimum order amount?
No, there is no minimum amount of money that you are required to spend on an order.

What payment methods can I use for online purchases?
All Kind of Credit and Debit Card accepted, you can also pay through Paytm on 9792200885.

Why is my order cancelled?
There are a few reasons why your order may be cancelled. Examples include: Out of Stock, unanswered phone calls during our verification checks with you, failure to collect your parcel(s), etc.

Can I order over the phone?
Yes orders can be placed on the website as well as phone. If you require guidance on online purchase, please contact our friendly Customer Service Team at 91-979 2200 885, +91 789 7646 786

How do I track my orders?
You can call us on Customer Service Number at 91-979 2200 885, +91 789 7646 786  for queries regarding  your order.

Is my order confidential?
Yes. We do not share your order details with third parties.

How can I receive my orders without paying freight?
Shipping is free when your order value exceeds Rs.250

Returns Policy

What is your return policy?
PLEASE ORDER CAREFULLY AS WE DO NOT REFUND OR EXCHANGE IF YOU CHANGE YOUR MIND. We accept refunds or exchange product  in case where:

  • It is Faulty
  • It is significantly different to those shown or described
  • Not Fit for purpose
  • Unsafe

Where a return is required and not covered by the above:

  • Goods must be in a sellable condition with no seal broken.
  • Goods must be received by within the 7 days of the return being agreed
  • Items cannot be returned if they are compromised and tampered.

Zee Medicals will replace without charges or offer full refund (including shipping) on faulty goods with proof of purchase. However, Zee Medicals reserves the right to refuse refund or replacement on faulty goods if the product is damaged due to misuse.

Please contact our Customer Service Team at 1234567890 or mail us at inf@zeemedicals.com

How do I cancel an order?
Please remember that in most cases, orders placed are dispatched on next business day. Orders that have been dispatched cannot be cancelled and will need to be posted back at the expense of the customer. As long as the packaging is in original condition, a full refund less postage will be provided.

How do I return?
Please contact our Customer Service Team to talk through your options and where available, raise the return request for you. Please call 1234567890

Can I return or exchange in store?
Yes you can return your product personally at the store with original receipt .

 

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Kamal Pura, Jaitpura

Varanasi, India

@zeemedicalsvaranasi

Call 073987 36237

Zee Medicals is Varanasi’s leading provider of medicines,medical equipment and personal care & wellness products.